Privacy Policy
Who we are
At R Heritage Design and Build we respect your privacy, and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to website visitors. Please note that this policy may be altered in the future. It was last updated in July 2025. Our website address is: https://rheritagedesignandbuild.co.uk/
Information About Us
R Heritage Design and Build Ltd. is a limited company Registered in England with company number 10845814
Our Registered address is:
Wayside Water Street,
Morland,
Penrith,
Cumbria,
United Kingdom,
CA10 3AY
What does this notice cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
What is personal data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What personal data we collect and why we collect it
Contact forms
We need to collect minimal personal information so we can provide the products and services you have requested from us.
When you contact us by email or via a contact form on the website, we will collect your name, email address and contact number so that we can process your inquiry. For quote requests we also need to collect your address. When you contact us via a contact form, we also need to collect your anonymised IP address to help prevent spam.
Users under 18 years of age
Any user under 18 years of age must have their parents’/guardians’ consent to use our website. Users without this consent are not allowed to provide us with personal information.
Embedded content from other websites
This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. If you do not accept cookies, this functionality might not work as intended.
Who we share your data with
We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so. Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.
Marketing
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
How long we retain your data
Personal data may be required for legal purposes and record keeping. All data will only be stored for as long as it is legally required. If you subscribe to a marketing campaign, blog updates or similar, and consequently unsubscribe, we will delete your data on an annual basis.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. When you make a request to receive or erase your personal data, we may ask for additional information to prove your identity.
If you are not satisfied with our response or do not believe we are processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
Where we send your data
Contact Forms may be checked through an automated spam detection service.
Additional information
How we protect your data
We will store all personal information you provide securely. All traffic between your browser and this website is encrypted and protected via SSL (Secure Socket Layers).
Data Breaches
Finally, we will endeavour to report any unlawful data breach of this website’s database or the databases of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Contact
If you have any queries about this privacy policy or how we safeguard your personal data, please contact us at rheritagedesignandbuild@gmail.com
Cookie Policy
This website uses cookies to enhance your browsing experience and to help us understand how our website is used. By continuing to browse this site, you agree to our use of cookies.
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings.
2. Cookies We Use
a. WordPress.com & Jetpack (Automattic Services)
Our site is hosted on WordPress.com and uses Jetpack, both provided by Automattic. These services use cookies for:
- Site analytics (via Jetpack Stats)
- Performance optimization
- Security and spam protection (via Akismet)
- Enabling social media sharing and embeds
For detailed information, please see Automattic’s Cookie Policy.
b. Instagram Feed Embed
We embed our Instagram feed directly on this site. Instagram (Meta Platforms, Inc.) may set cookies through this embed. These cookies may track your behavior across other websites, especially if you’re logged into your Instagram account.
You can read more about Instagram’s cookie use in Meta’s Cookie Policy.
c. Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors engage with our website. Google Analytics collects information such as:
- Pages visited
- Time spent on pages
- Browser and device information
- Geographic location (approximate)
- Referral sources (how you arrived at the site)
This data is collected via cookies and similar tracking technologies. The information is anonymized and aggregated — we do not receive personally identifiable information (PII) through Google Analytics.
For more information on how Google uses data when you use our site, please visit: https://policies.google.com/technologies/partner-sites
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
3. Managing Cookies
You can manage or delete cookies at any time through your browser settings. Most browsers allow you to block or delete cookies entirely. Please note that disabling cookies may affect the functionality of some parts of this website.
For more help, visit www.aboutcookies.org or www.allaboutcookies.org.
4. Consent
By using this website, you consent to our use of cookies as described in this policy.
